Frequently asked questions

What forms of payment do you accept?

We accept the following credit and debit cards: • Visa • Visa Electron • MasterCard • Eurocard If you are paying for your tour using a credit or debit card, you will be asked to enter your card details while you enter your order details.

Is my payment secure?

Paying for a tour in Athenian Tours is safe and secure. All payments are securely processed over HTTPS. A third party credit card processor does all payment processing.

How do I get my tour confirmation?

You will receive a ticket with the booking details in your e-mail address

How do I cancel my booking?

You can mail us at info@atheniantours.gr.

What is your cancelation policy?

For a full refund, you must cancel at least 24 hours before the experience’s start time. If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded. Any changes made less than 24 hours before the experience’s start time will not be accepted. Cut-off times are based on the experience’s local time.

Are the entrance fees to museums etc included in the Tour price?

Yes, the entrance fees to the Museums and to the Acropolis Hill are included in the tour price. We buy the tickets for you in advance in order to skip the line.

How do I get from the Piraeus Cruise terminal to Acropolis meeting point

You can get around by taxi (see Useful Info for useful apps) or by Metro. The Piraeus Metro station is located approximately 27 minutes on foot from the cruise terminal exactly opposite port’s Gate E6. If you would rather not walk, you can take a bus (it costs 1.2€ per person and is valid for 90 minutes. So you can use it also for the Metro to Acropolis). You can take bus no. 843 or 859 from the cruise port (starting point) to the metro station. The ride should take approximately 10 minutes.

Then you will take the Metro (blue line) to Syntagma (20 minutes).

At Syntagma, you change to the red line (direction Elliniko) for one more stop (1 minute) to Acropolis.

Outside the Acropolis Metro Station (exit for Makriyianni/Dionysiou Areopaghitou), just opposite the Crescendo Café your guide will be standing next to the Metro sign, on the Makrigianni pedestrian walkway, holding a white and light blue “Athenian Tours” sign.

Can I book over the telephone?

You can book via our website. Alternatively you can mail us at info@atheniantours.gr.

Can I book a tour at the last minute when I am already in Athens?

We advise you to book a tour in advance in order to ensure the availability.

What to do if I am running late?

We advise you to be at the meeting point at least a quarter before the starting time of the tour.

Are tour guides gratuities included in the price?

Gratuities are always appreciated, but never expected.

Can I bring a backpack?

You can have a small backpack with you given that:

  1. a) You can carry it during the tour
  2. b) When you enter Acropolis Museum, all visitors are requested to leave backpacks and other bulky items at the Museum cloakroom. The Museum is not responsible for fragile or valuable objects left in the cloakroom.

Please note that we currently don’t offer luggage storage services.