FAQS
Frequently asked questions
What forms of payment do you accept?
We accept the following credit and debit cards: • Visa • Visa Electron • MasterCard • Eurocard If you are paying for your tour using a credit or debit card, you will be asked to enter your card details while you enter your order details.
Is my payment secure?
Paying for a tour in Athenian Tours is safe and secure. All payments are securely processed over HTTPS. A third party credit card processor does all payment processing.
How do I get my tour confirmation?
You will receive a ticket with the booking details in your e-mail address
How do I cancel my booking?
You can mail us at info@atheniantours.gr.
What is your cancelation policy?
For a full refund, you must cancel at least 24 hours before the experience’s start time. If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded. Any changes made less than 24 hours before the experience’s start time will not be accepted. Cut-off times are based on the experience’s local time.
Are the entrance fees to museums etc included in the Tour price?
We offer different options for our tours. If you choose the “entry tickets included” option, the entrance fees to the Acropolis, Museum, and other sites will be covered in your tour price. However, if you select the “without entry tickets included” option, your booking will not include these entry tickets, and you will need to purchase them separately.
If you have any doubts or need further clarification, please don’t hesitate to contact our customer service team for more information. We’re here to help ensure your experience is seamless and enjoyable.
How do I get from the Piraeus Cruise terminal to Acropolis meeting point
You can get around by taxi (see Useful Info for useful apps) or by Metro. The Piraeus Metro station is located approximately 27 minutes on foot from the cruise terminal exactly opposite port’s Gate E6. If you would rather not walk, you can take a bus (it costs 1.2€ per person and is valid for 90 minutes. So you can use it also for the Metro to Acropolis). You can take bus no. 843 or 859 from the cruise port (starting point) to the metro station. The ride should take approximately 10 minutes.
Then you will take the Metro (blue line) to Syntagma (20 minutes).
At Syntagma, you change to the red line (direction Elliniko) for one more stop (1 minute) to Acropolis.
Outside the Acropolis Metro Station (exit for Makriyianni/Dionysiou Areopaghitou), just opposite the Crescendo Café your guide will be standing next to the Metro sign, on the Makrigianni pedestrian walkway, holding a white and light blue “Athenian Tours” sign.
Where to Park Near the Acropolis in Athens
Parking near the Acropolis in Athens can be tough due to limited street spaces.
For a hassle-free experience, consider parking at Falirou 18, Athina 11742, Greece https://goo.gl/maps/8aqiFsE74X2xLV6J8
Please note that it is not free. You can call them in advance, if you want to find out what the cost will be.
It is conveniently located within walking distance (10 minutes’ walking time) of the Acropolis and the Acropolis Museum.
Is there a Luggage Storage near the Acropolis in Athens
Visiting the Acropolis? Need a place to leave your luggage? Try “Left Luggage”, conveniently located near the Acropolis, offering secure and affordable storage. Another great option is “Lockers4all Koukaki”, just a short walk away in the Koukaki neighborhood, providing lockers of various sizes. Both services ensure your belongings are safe while you explore ancient Athens. Enjoy your visit without the burden of carrying bags.
Left Luggage
Veikou 3, Athina 117 42
Tel: +30-2109235811
Lockers4all Koukaki
Veikou 14, Athina 117 42
Tel: +30-2130354760
Can I book over the telephone?
Can I book a tour at the last minute when I am already in Athens?
What to do if I am running late?
If you’re running late to the meeting point, please note that it’s crucial to arrive on time as the group must leave promptly, and most entry tickets are valid for a specific date and time slot.
If delays are unavoidable, contact us immediately. We may be able to suggest a solution or make alternative arrangements to help you.
Are tour guides gratuities included in the price?
Can I bring a backpack?
You can have a small backpack with you given that:
- a) You can carry it during the tour
- b) When you enter Acropolis Museum, all visitors are requested to leave backpacks and other bulky items at the Museum cloakroom. The Museum is not responsible for fragile or valuable objects left in the cloakroom.
Please note that we currently don’t offer luggage storage services.
